Frequently Asked Questions


What is a WAVE 1 wearable device?

The WAVE 1 wearable frequency device is optimize cellular communication and stimulate biological competencyIt has been created as an integrated wellness tool, offering adjustable straps, an anodized case and lithium battery for durability.

How does frequency delivery differ from other forms of bioregulatory methods?

Bioregulatory methods are used to regulate the body to return to a state of balance and restoration.  Frequency delivery is a bioregulatory method.  Acupuncture, herbals, homeopathic remedies, PEMF mats, energy coils, essential oils, ozone and electrical stimulation are forms of bioregulatory methods that balance and restore the body.  Each of these methods differ greatly in their philosophy, indication, and application.

Who can wear the WAVE 1 device?

WAVE 1’s proprietary frequency delivery system of specialized light emitting technology is preferred for those seeking wellness.   

Our customers report that WAVE 1 supports lessening the symptoms of Lyme and Co-Infections.

What are the system requirements?

The firmware design requires Windows 7 or later or MAC OS 10.11.6 or later versions. Your WAVE 1 package includes a designated USB 2.0 cord (USB “A” to USB Micro “B”) which must connect to your computer to access the WAVE Assistant App. The device does not ship with an Apple USB-C to USB adapter.

What kind of battery does the WAVE 1 have and how long does it last?

The WAVE 1 wearable device contains a lithium battery which has a one year manufacturers’ warranty.  For battery efficiency, charge your WAVE 1 device at 30% or more to ensure its longevity.  The battery icon is located on the main screen of your WAVE Assistant App, showing its current percentage of power.   

How is the WAVE 1 constructed?

The WAVE 1 is constructed of an anodized metal casing, a lithium battery, and highly specialized light emitting technology.  Firmware is installed in the operating system which provides control of the frequency delivery for your device. The mobile device is lightweight at 81 grams, and size is 90mm long x 48mm wide x 14mm high.

What is firmware?

Firmware is the operating system for your WAVE 1 device.  

Can I purchase additional frequencies for the current firmware version of my WAVE 1?

Currently, your new WAVE 1 device is pre-programmed with a set of comprehensive daily frequency sessions.

How long does the WAVE 1 device last?

The WAVE 1 includes a one-year manufacturers’ warranty.  However, your device is built to endure daily use without damage. 

What does the WAVE 1 do?

The WAVE 1 wearable device emits frequencies, which are delivered through specialized light technology, into the body in a safe, gentle and non-invasive way.

How do frequencies affect the physiology of animals, humans and plants?

Frequencies have bioregulatory effects which can be seen in such examples as circadian rhythms in humans, mating behaviors in animals and growth and repair in plants. Frequencies increase a cells’ ability to communicate with other cells, tissues and organs.  

What is frequency?

The term frequency describes the number of oscillations per second and is measured in Hertz (Hz).  One hertz is equivalent to one wave cycle that passes in one second. ultra-low frequency electromagnetic fields are emitted by such properties as light and sound.

What is being delivered in each session?

The WAVE 1’s proprietary frequency cycles contain unique applications of layered frequencies which may stimulate the body’s optimal functioning.

What happens after the initial Frequency Support Program has been completed?

Continue to wear WAVE 1 everyday as part of your daily lifestyle as you build onto your goals for long-term wellness.

What are the differences in the light colors on my WAVE 1?

Purple, Blue and Orange lights on the side are the indicator lights. They change color when they move from one frequency cycle to the next. 

What does the research show on frequency technology?

Laboratory studies have demonstrated, with great significance and biological benefit, low-intensity, low-frequency electromagnetic fields (EMF) therapies for living systems. It is now well-accepted that Ultra-low EMF may induce changes in living systems on the organism’s tissue, cellular, membrane and subcellular levels. 


How long do I have to wear my WAVE 1 device?

We recommend the WAVE 1 be integrated as part of your balanced and healthy lifestyle on a daily basis.  Wearing the device may continue to support your wellness goals as you use it. 

What is being delivered in each cycle?

Each cycle contains WAVE 1’s unique applications of layered frequencies which are designed to stimulate the body’s optimal functioning, helping to return balance back to your body’s systems.

What can I expect when using the WAVE 1 device?

You may experience effects that are truly your own, as each person is unique. Depending on your personal physical needs, the device may assist in the balance and restoration of your body’s systems.

Are there any side effects from wearable frequency devices?

The WAVE 1 has the potential to balance and restore your body’s cells, tissues, organs, and systems; therefore, there are no side effects.

Will I experience a detoxification or clearing reaction, otherwise called a herxheimer reaction by some?

Detoxification and restoration will be experienced by each person based on his or her own physical state.  There is no way to determine or anticipate what any one person will experience.  You may need to decrease the amount of time until you reach a more comfortable state.  When ready, you can advance your intensity levels again with an increased tolerability. For customization, read What Is The Duration Of Each Cycle

Can I wear my WAVE 1 while I sleep?

Yes. Many of our customers have reported improved sleep patterns. However, if you are extremely sensitive, it may be too stimulating.  It is recommended wearing it a few times while sleeping so that you can determine what is best for you. 

Can I wear my WAVE 1 while I exercise?

No.  It is not recommended to wear your WAVE 1 device while you exercise.  Sweat and moisture will corrode the device and affect performance. 

How do I care for my device?

Your WAVE 1 device can be wiped with a soft, dry cloth.  Please ensure that it is not in contact with water or moisture.  

What happens when I receive my WAVE 1 device in the mail?

You will be welcomed into the exciting world of bioenergetics and light emitting technology. Refer to Getting Started.

Why do I need to register my device?

All users must register their WAVE 1 to activate WAVE 1’s technology. Once registered, FREmedica can also help guide you along your experience and offer service support on your progress, when requested. For your other advantages, visit our WAVE Assistant App Page.

When and How do I use my WAVE Assistant App?

This tool is essential for your usage of the WAVE 1 device. Connect your device to the WAVE Assistant App to change durations, update your activity, gain access to FAQ’s, check battery level, and download critical firmware when available. 

How do I find my WAVE Assistant App?

As soon as you download the App, please plug your device into the computer. You will then be asked to register your device. Once complete, your WAVE Assistant App’s main screen will appear, showing your Frequency Support Program.

WAVE Assistant App

User Support

User Support


Contact FREmedica Support Services for questions regarding device usage at [email protected]

WAVE Assistant App Support 

WAVE Assistant App Page

What do I do if I experience unwanted responses during my program?

If you experience any type of unwanted response, immediately discontinue use of the WAVE 1. Call your primary care physician, or health care provider to report your experience. If this is an emergency, call your first responder network (911 or equivalent) or go to your nearest Emergency Department.

Orders | Shipping | Return Policy | Warranty

How do I order a WAVE 1?

Visit Product Page

How does my WAVE 1 get shipped?  

FREmedica ships your new WAVE 1 device in Canada via Canada Post (priority post) and to the United States through DHL. For all shipments, please allow 1 – 2 business days for your order to complete processing and 4 – 6 business days for your device to arrive.

What if my WAVE 1 gets lost in shipping?

Once your purchase is completed, we will provide you with a tracking code.  If your shipment gets lost, please refer to the tracking code belonging to the shipping carrier for further details.

Who do I contact if I have problems with my shipment?

Please reference your tracking number and link via email to determine the progress of your delivery. This email was sent to you upon device shipment. You can inquire through the supplier to determine delivery time/date and if there are any delays. If there are any further problems, feel free to contact [email protected].

What is the Warranty and Return Policy for the WAVE 1 device?


The warranty obligations for this product are strictly limited to manufacturer defects in materials and workmanship in this product for one (1) calendar year from the date of purchase. There are no refunds, only replacement in the case of manufacturer defect(s). For questions regarding your Warranty please contact us at [email protected]. For complete safety and full warranty information, please visit our Saftey and Warranty page.

WAVE 1 return policy is 30 days from the date of your delivery. If you decide to not continue with WAVE 1 and the Frequency Support Program within this period, please contact us at [email protected] to initiate this immediate request. Our team will arrange the full return of your WAVE 1, minus shipping and handling costs.

Return Shipping

To return your device consistent with the Warranty terms above, you must initiate the process by contacting us at [email protected] and we will review Warranty compliance and take steps to authorize the return and replacement, including a return shipping label.

What is the cost of a device upgrade?

Device upgrades are available only for Waveforce™ products associated with a registered customer.  A 50% purchase price credit to be applied towards devices of equal or higher value may be available upon receipt of the existing device in working order.

Shipping Restrictions

Product ships to the United States and Canada only. If you would like to receive updates when our product will be available elsewhere, please email us at: [email protected] and we are happy to add you to our list.

PLEASE NOTE: FREmedica is not responsible nor liable for Customs/VAT duty charges and/or issues encountered in attempts to ship outside of Canada or the USA and is unable to provide any other documentation beyond what is provided at the time of shipping.

Pre-Paid Credit Card Transactions

Transaction Fee

When using a Pre-Paid Debit or Credit Card there may be a service fee charged by the company of the card issuer. This is a separate fee and not created through or collected by FREmedica. The transaction Fee information description on a statement is to advise the purchaser of which transaction the fee is being charged for and is collected by the Debit or Credit card issuer. Please see the terms and conditions of the card being used for the purchase as fees can range from $10 – $50 or higher.

For Transactions Originating in the US

Please refer to the Consumer Financial Protection Bureau of the United States for more information: https://www.consumerfinance…

For Transactions Originating from Canada

Please see the Government of Canada website for prepaid card information: https://www.canada.ca/en/fi…

Terms and Conditions/Privacy Policy

What are the Terms and Conditions for use of the WAVE 1?

Read Terms and Conditions

How does FREmedica protect my privacy?

Read Privacy Policy


As a potential buyer, do you have any more questions before making your WAVE 1 purchase?

Contact [email protected]

As a current WAVE 1 owner, do you have technical or customer service questions still needing attention?

Contact [email protected]

Do you want to inquire about returning your device?

Contact [email protected]

Who do I contact if I want to upgrade my Waveforce™ ONE to a WAVE 1?

[email protected]


No medical claims are made or implied by FREmedica™ or the use of any of its devices or frequency files. The use of any FREmedica device or associated frequencies are not intended to diagnose, cure, prevent, treat or mitigate any medical condition or disease. Always seek professional medical advice for the diagnosis and treatment of any health condition. DO NOT USE FREmedica’s devices or frequencies and associated files if you are pregnant, trying to get pregnant, suspect you might be pregnant or are lactating. Consult your medical professional before use if you have a serious medical condition including but not limited to: Cancer, Stroke, High Blood pressure, Seizure disorders etc. All the information expressed herein must be considered theoretical and unproven and for educational purposes only.

Using any FREmedica™ device and/or frequencies and associated files indicates your consent and agreement to be bound by the terms of this disclaimer.  Additionally, said use indicates your consent and agreement to assume risks associated with such use and to hold FREmedica harmless from any liability associated with non-compliance with each term of this disclosure and user’s obligations herein.

Effective as of July 20, 2020

fremedica wave 1

Your First Days with WAVE 1

Do you need help setting it up?